Explanation of Order Status:
- Service Request Submitted – Your online order has been submitted. Please mail your devices to us with the Order included. You will be notified once received.
- Received-In Progress – Your device(s) have been received and checked into the queue for service. Current turn around is 2-3 weeks. You will be contacted if issues and invoice will be emailed once completed.
- On-Hold – There is an issue with your order and we have attempted to contact you. Please contact us for further assistance.
- Pending Customer Payment – Restoration service is completed and invoice has been sent via email awaiting payment.
- Completed – Invoice has been paid and device(s) are being returned. Shipment tracking will be sent via email.